'Little Earners'.....The 'Silver Fox' and the butterfly net!
>> Friday, 25 May 2012
The 'Silver Fox' as he is affectionately known, is a legend among Cruise Directors, colleagues and friends.
His abilities in dealing with staff, passengers and associates are second to none.
Part of the 'old school' he worked his way through the Hotel and Pursers departments, (normal in those days), before settling in the entertainment department, therefore his 'working knowledge' of ships, is vast.
His eye for talent was also impeccable, as he was the one who hired me for my first ship's contract!
He was also the one, two years later, who recommended me for my first post as Cruise Director, therefore I have much to be grateful to the 'Silver Fox'.
He was also responsible, directly or indirectly for where I am today, (a beachbum!).
During a transatlantic crossing to New York, I received instruction from Head Office that the following day, upon arrival in New York, I was to leave the ship and fly to St. Martin in the Caribbean to join the Cunard Countess . There I would spend one week getting familiar with the ship and the itinerary, then take over as Cruise Director.
The person I was to take over from was the 'Silver Fox'. He had been seconded from the QE2 some months earlier, to sort out problems that had arisen concerning a previous Cruise Director who had been fired, as a result of being discovered taking 'back-handers' from various tour operators.
(In reality, it was the Silver Fox, some years earlier who had initiated the 'back-handers' in the first place, so it was, in effect putting the fox in charge of the chicken coup.)
The 'back-handers' from the tour operators was just one of several 'opportunities' to make a little bit on the side and quite lucrative. These 'opportunities' cost the company nothing, if anything they gained, by the Cruise Director having incentive to sell the excursions. However, Head Office 'big cheeses' had now, through the 'neglect' of the previous Cruise Director got their teeth into the 'sorry mess' and were determined to put a stop to it!.... and to a large extent, they did.
However the 'Silver Fox' did manage to quietly maintain the 'relationship' with certain tour operators he knew very well and whom he could trust.
Despite the partial demise of the bounty from the tour operators, thankfully the main 'little earner' in the Caribbean, was still in tact.
Some years previously the 'Silver Fox' had worked around the Caribbean on the same ship, the Cunard Countess. It was then he established contacts in many of the ports, Tortola, Guadaloupe, St. Lucia, Barbados, St. Maartin, San Juan and particularly St. Thomas.
Megan's Bay, St. Thomas USVI
Main Street, Charlotte Amalie, St. Thomas, USVI
Apart from its geographical attractions, with stunning beaches and ‘pirate’ history, St. Thomas is a mecca for shopping and of particular interest to Americans who gain large duty free allowances on all purchases made on the island. Of particular interest was jewellery and liquor.
The call to St. Thomas was weekly, in fact every Friday, prior to most passengers disembarking the ship the following morning in San Juan, Puerto Rico. As Friday was a full day and evening in port, the Cruise Director would present, on Thursday evening before dinner……….
‘An important and Informative talk on Disembarkation procedures in San Juan and advice on getting the best from the visit to St. Thomas - It is very important that all passengers attend this talk’
The Lounge would be packed to the seams, the main reason being, to gain assurances for the arrangements for disembarkation in San Juan.
With a captive audience, the Cruise Director, whose podium resembled more a market stall than a lecture stand, with sample merchandise festooned around him, would firstly talk about the shopping opportunities in St. Thomas. His opening lines would be, 'be careful when you are shopping in St. Thomas, not everything you see is what it seems’…..and knowing the big attraction to buying jewellery, he would add ‘And remember, all that glitters is not gold!’ .......Now he had their attention!
He would then proceed to work his way around the map of the town, which had previously been distributed around the room, highlighting the best buys from each ‘contributing’ shop.
Ending his presentation with the disembarkation procedures.
Friday was a relatively easy day as passengers headed off on their shopping frenzy.
The main job for the Cruise Director was later in the day, to do his rounds of the shops collecting his 'little earner'.
On one occasion, late Friday afternoon, the Hotel Manager …. Let’s call him 'Arsee', who
was at his funniest when he was angry, inquired, in a loud voice as to the whereabouts of the Cruise Director. ‘Stupid bloody question’ he retorted to himself, ‘he’ll be heading down St. Thomas Main Street with his butterfly net!’
I managed a slice of the ‘good time cake’ for which me and my Bank Manager are grateful, but eventually a former Cruise Director with another company, created a business (complete with glossy brochure) promoting, through an official shopping lecturer, all the major shops around the Caribbean Islands, giving a percentage of the commission to the shipping company. So, another ‘little earner’ had bitten the dust.
The cruise companies were now well aware of the various ‘opportunities’ and began closing the net.
Bingo and Horse Racing were now being run by the on board Casino.
The Tour Operators had been threatened that if there was any indication of 'back handers' with the Cruise Director or Tour Manager, they would be fired.
One day, the ‘Silver Fox’ came to me in a distraught state …..’Dear Boy’ he said ‘I needed some cash and had to make out a personal cheque’…….’ I haven’t made out a personal cheque for cash in over 30 years at sea’…….His signing hand was shaking as he spoke.
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Post Script....Bingo was affectionately referred to as 'Madam Garcia'. The popularity for Bingo, varied from cruise to cruise, depending on the ports and the nationality of the passengers. The fund, both for the passenger jackpot (which was directly connected to our 'little earner') would accumulate as the cruise progressed, some cruises better than others.
If any of the participating staff were curious as to how the Bingo fund was accumulating, they would ask as to the well-being of 'Madam Garcia'....How is Madam Garcia? .....she could have been in any number of conditions, sometimes 'very well' ..... sometimes 'could be better' ......sometimes 'sick'..... or at the very worst..... 'terminally ill'
However, the 'Silver Fox' kept a gold Rolls Royce on the dockside in Southampton, which he affectionately referred to as his 'company car'! assuring us that 'Madam Garcia' for the most part was in excellent health!
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P.P.S......You had to keep your eye on the ball if you were running these 'little earners'!
On one occasion, the word got to us that the ship's auditors were on board, doing random checks...
A minor panic ensued, which required, amongst other things, to ‘off-load', mid Atlantic, a batch of illicitly acquired Bingo tickets.
The only way, so as not to be seen, was to dispatch the tickets through the port hole in the Cruise Director's quarters.
If any of the participating staff were curious as to how the Bingo fund was accumulating, they would ask as to the well-being of 'Madam Garcia'....How is Madam Garcia? .....she could have been in any number of conditions, sometimes 'very well' ..... sometimes 'could be better' ......sometimes 'sick'..... or at the very worst..... 'terminally ill'
However, the 'Silver Fox' kept a gold Rolls Royce on the dockside in Southampton, which he affectionately referred to as his 'company car'! assuring us that 'Madam Garcia' for the most part was in excellent health!
---------------------------
P.P.S......You had to keep your eye on the ball if you were running these 'little earners'!
On one occasion, the word got to us that the ship's auditors were on board, doing random checks...
A minor panic ensued, which required, amongst other things, to ‘off-load', mid Atlantic, a batch of illicitly acquired Bingo tickets.
The only way, so as not to be seen, was to dispatch the tickets through the port hole in the Cruise Director's quarters.
The deed was done in the dead of night, only to find, in the cold light of day some of the departed tickets were stuck to the side of the ship. We tried buckets of water, to no avail then providence intervened by way of a heavy thunder storm, duly delivering the tickets to the ‘deep’. Phew!
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